Returns and Refunds

Engraved items

Necklaces, rings and bracelets offer optional free engraving; earrings are not engraved. Engraved items are final sale. We do not accept returns or exchanges of engraved items for a change of mind, an unwanted gift, a preference change or a fit issue where the item matches the confirmed order and description. Please confirm the item, size and engraving text before you order.

Items ordered without engraving

Items ordered without engraving, including all earrings, can be returned or exchanged if you contact us within 14 days of delivery and the item is unworn, in its original packaging and in resalable condition.

How to request a return or exchange

1. Email sales@lunarcarat.com with your order number and tell us whether you would like a return or an exchange.

2. We will confirm your request and send you the return address. Please send items only to the address we provide for your request. Do not return an item without instructions.

3. Ship the item back at your own cost. Return shipping is paid by the customer, except where the return is needed because of our engraving error or a damaged, defective or incorrect item.

4. Once we receive and inspect the item, we will process your refund or exchange.

Our engraving errors

If the engraving we produce differs from the text you approved, contact us within 14 calendar days after delivery with your order number, the approved text and a description of the difference. Clear photos can help where reasonably available; an unboxing video is not required. For a verified error that we caused, we will arrange an appropriate correction, remake or refund, consistent with applicable law, and cover any necessary return or replacement shipping attributable to our error.

If we accurately reproduce the text you approved, a spelling mistake, an unintended date format or a later preference change is not an engraving error by LunarCarat, and a free return or remake is not offered for that reason. You may contact us to ask whether a paid remake is possible; it is not guaranteed.

Damaged, defective or incorrect items

Contact us if an item is damaged, defective, the wrong item or materially different from its description. We will investigate and provide any remedy required by applicable law. This policy does not exclude mandatory legal warranties, statutory cancellation rights or other rights that cannot lawfully be excluded.

Refunds

Where a refund is approved or legally required, it will be issued to the original payment method where available, including any taxes, delivery or other amounts that must legally be refunded. We will not substitute store credit for a refund owed by law without your agreement. Payment-provider processing time may vary.