Only products shown as available on their product page can be ordered. Please review the product details, personalization and delivery information before checkout.
Where we plan to deliver
Necklaces, rings and bracelets offer optional free engraving; earrings are not engraved. You can choose no engraving instead. Our launch markets are Canada and the United States. Orders are planned to ship directly from our production partners in China. We do not advertise local Canadian or US warehouse stock. Available delivery routes and any product-specific restrictions must be confirmed before an order is accepted.
Standard shipping rates
| Destination | Qualifying order amount | Standard shipping |
|---|---|---|
| Canada | Below CAD 49 | CAD 15 |
| Canada | CAD 49 or more | Free |
| United States | Below USD 49 | USD 15 |
| United States | USD 49 or more | Free |
The qualifying order amount and shipping charge are shown at checkout in the market currency. Taxes, duties and other import charges do not count toward the free shipping threshold. A free shipping offer covers the standard delivery charge only.
Preparation and transit
The current plan is approximately 7 business days to prepare and personalize an order, followed by approximately 15 business days in transit after dispatch. This is approximately 22 business days in total, excluding any additional time needed to resolve incomplete personalization information or customs delays.
Business days exclude weekends and public holidays affecting production, carriers or the destination. These are estimates rather than guaranteed arrival dates.
🎄 Christmas 2026: order by November 20 for arrival by December 22.
The dispatch estimate for the specific product will be provided before purchase. Please plan ahead for a gift; do not rely on delivery for an event unless we have specifically confirmed a suitable service.
Customs and import charges
Unless checkout explicitly states that a charge is included or collected, the recipient is responsible for import duties, import taxes, brokerage and customs clearance fees charged by the destination or carrier. These are separate from any sales tax collected at checkout.
We cannot quote one universal customs amount because it depends on the product, destination, shipment date and applicable rules. We do not mark commercial purchases as gifts or understate their value. Verify payment requests through the carrier’s official channels.
Tracking and address details
After dispatch, we will provide available tracking information. Creating a label does not by itself mean the carrier has received the parcel. A tracking update may appear after the first carrier scan.
Please check the recipient name, street address, unit number, postal code and contact details before purchase. If an address needs correction, contact us promptly. We cannot promise a change once a parcel has been handed to the carrier.
Delays and delivery problems
If we cannot dispatch within the promised period, we will notify you, explain the revised timing and provide the applicable choice to consent to a delay or cancel for a refund. We will not use a personalized-item restriction to remove mandatory cancellation or refund rights.
For a parcel that is late, damaged, missing or marked delivered but not received, please contact us. We will investigate with the carrier and explain the next steps. A tracking label or delivered scan will not automatically end our review of a genuine delivery problem.
Refused or returned parcels
If a parcel is returned because of an address problem or unpaid import charges, contact us before arranging another shipment. We will explain the available remedy and any actual, disclosed charges, subject to applicable law. There is no automatic blanket forfeiture of the whole order amount.
Last updated: October 19, 2026